FAQs

By choosing CYCJET, you are selecting a partner who is not just a manufacturer but a pioneer in the field of handheld inkjet printing technology. Our dedication to quality, innovation, and customer satisfaction makes us the ideal choice for your handheld printing needs. At CYCJET, quality is paramount. Our products undergo rigorous testing to ensure they meet the highest standards. This commitment to quality means you can rely on our printers for durability, efficiency, and precision in every print job.With a team that boasts nearly two decades of industrial experience, CYCJET combines expertise with a deep passion for the inkjet printing industry. This wealth of knowledge is reflected in every product we create, ensuring they are crafted with precision and care. CYCJET printers are designed to cater to a wide range of applications. From date, lot, and batch coding to part marking and repackaging, our printers are equipped with versatile features to handle diverse printing needs. Whether it's for industrial, commercial, or personal use, CYCJET handheld inkjet printers offer the functionality to suit your specific requirements. Understanding that each customer has unique needs, CYCJET offers in-depth product integration and customization. Whether it's hardware design, software development, or ink formulation, we tailor our products to fit your specific printing demands.

Choosing a portable printing device offers unparalleled convenience and versatility. Its lightweight, portable nature coupled with high cost-efficiency enables on-the-spot printing on various items. This presents an exceedingly cost-effective solution, particularly beneficial for small and startup enterprises. By liberating businesses from fixed setups, these devices facilitate flexible use across production sites, offices, or warehouses, significantly saving time and operational expenses. This adaptability and affordability empower businesses to meet dynamic market demands efficiently, fulfilling specific product identification and customization needs. Ultimately, opting for a portable printing device not only saves costs but also enhances competitiveness by offering an agile and cost-effective printing solution.

Portable printers are designed to cater to a wide array of users across various sectors, offering convenience, mobility, and flexibility. Key groups that can benefit from using a portable printer include:Manufacturing and Warehousing，Logistics and Transportation，Packaging Industries，Food and Beverage Industries，Construction Industries，Retail Sector，Healthcare Sector. Portable printers are thus an essential component for any industry or individual requiring quick, reliable, and flexible printing solutions, particularly where traditional printing is not an option.

Setting up your handheld portable printer involves a few straight forward steps. Here's a quick guide to get you started:

1. Charge Your Printer
   Before using your printer for the first time, make sure it is fully charged. Connect the provided charging cable to your printer and plug it into a power source until the battery indicator shows it's fully charged.
2. Install the Ink Cartridge
   Open the cartridge compartment following the directions in the user manual. Insert the ink cartridge securely and close the compartment. Ensure that it clicks into place to avoid any printing issues.
3. Perform a Print Test
   Conduct a test print on a piece of paper to ensure the ink flows smoothly and the printer functions correctly. This step verifies that the handheld printer and cartridge are properly aligned and ready for use.
4. Adjust Print Settings
   After the initial print test, you can adjust the print settings based on the result to better align with your specific needs. This includes modifying the print resolution, direction, grey level, and print mode among other settings. Adjustments can be made directly via the printer’s touch screen, allowing you to fine-tune the output until you achieve the desired quality and effect.
5. Prepare the Object to be Printed
   Ensure the object you want to print on is clean, dry, and positioned correctly. Depending on the object's shape and size, you may need to adjust its placement for optimal printing.
6. Edit Content to be Printed
   You can edit the content directly on the printer’s touch screen or create your content on a computer and save it to a USB drive. If using a USB drive, ensure the content file is in a supported format (JPG, PNG, BMP, CSV), doesn’t have any blank space in file name and adheres to the printer's size limitations.
7. Insert USB Drive and Print
   If you're printing from a file, insert the USB drive into the printer. Select the correct file and confirm the settings meet the printer’s format and size requirements.
8. Start Printing
   Depending on the nature of the object, choose to use the assisting tools provided:

• Roller: Helps in achieving more stable prints, ideal for even surfaces.
• Positioning Plate: Assists in getting better results on narrow and curved surfaces 

For more detailed instructions or troubleshooting, contact CYCJET customer support at support@cycjetshop.com. We will provide additional guidance and help ensure your printing experience is successful.

CYCJET handheld printers are versatile tools designed to meet a wide range of printing needs across various industries. Here’s what you can expect from CYCJET's handheld printers:

• Diverse Material Compatibility:
  CYCJET printers are capable of printing on multiple surfaces including paper, wood, metal, plastic, cloth, and even irregular or curved surfaces like bottles and pipes. This makes them ideal for a variety of industrial, commercial, and personal applications.
• Wide Range of Printable Content:
  They can print texts, numbers, logos, barcodes, QR codes, date stamps, batch numbers, and much more. This flexibility allows for extensive use in packaging, manufacturing, retail, logistics, and other sectors where marking such information is essential.
• High-Quality Printing:
  With resolutions up to 600 DPI, CYCJET handheld inkjet printers ensure crisp and clear print quality, making them suitable for applications where legibility and print quality are paramount.

In summary, CYCJET's handheld printers are multifunctional devices that cater to a broad spectrum of printing needs with their advanced technology, quality, and user-friendly design. Whether it's for industrial labeling, product branding, or creative projects,CYCJET printers offer efficient and effective printing solutions.

CYCJET handheld inkjet printers are designed for versatility and can print on a wide range of surfaces. Their adaptability makes them suitable for various applications across different industries. The key surfaces CYCJET printers can print on include:

• Standard Paper and Cardboard: Ideal for marking logos, batch numbers, contact information on packaging.
• Metals: Capable of printing on various metal surfaces, making them suitable for industrial labeling, part numbering, and manufacturing processes.
• Plastics: Works on different types of plastic materials, useful for creating labels and markings on plastic containers, packaging, and products.
• Wood: Efficient for printing on wooden surfaces, including pallets, crates, and other timber products, often used in warehousing and logistics.
• Textiles and Fabrics: Suitable for marking on cloth materials, which is beneficial for the fashion and textile industries.
• Glass: Can print on glass surfaces, ideal for labeling bottles, jars, and glassware.
• Ceramics: Effective for printing on ceramic products, useful in the manufacturing of pottery, tiles, and decorative items.
• Synthetic Materials: Works on a variety of synthetic surfaces, providing flexibility for diverse industrial applications.
• Curved and Irregular Surfaces: Apart from flat surfaces, CYCJET handheld printers are also adept at printing on curved or irregularly shaped objects like pipes, cylinders, and bottles.
• Stone and Concrete: Suitable for marking on stone and concrete, used in construction and landscaping.

CYCJET handheld inkjet printers are designed to handle a variety of printing tasks with ease, whether it’s for industrial marking, product labeling, or creative projects. Their ability to print on such a broad spectrum of materials makes them an invaluable tool in numerous settings, catering to the specific needs of different industries.

Selecting the appropriate ink cartridge for your portable inkjet printer depends on the type of surface you intend to print on and the durability requirements of the print. CYCJET offers two main types of ink cartridges: water-based and solvent-based..

• Water-Based Ink: Ideal for printing on porous materials such as cardboard, wood, and fabric. This ink type adheres well to surfaces that absorb water but may not perform well on non-porous materials. Example cartridges include the CYCJET WBK series
• Solvent-Based Ink: Suitable for a broader range of materials, including porous, semi-porous, and non-porous surfaces like plastic, metal, ceramic, PVC and many more. This ink type dries quickly, is waterproof, and offers wear resistance, making it versatile for various industrial applications. Recommended cartridges are from the CYCJET SBK series

Important Consideration: Before purchasing, it's crucial to verify the compatibility of the ink cartridge with your printer model. Some CYCJET handheld inkjet printers, such as the B35 and B80 models, are only compatible with water-based inks. Ensure that the cartridge you choose matches the specifications of your printer to avoid any issues with ink adherence and printer functionality.

By understanding your printing needs and checking your printer's specifications, you can select the ink cartridge that best fits your requirements.

The lifespan of an ink cartridge in a CYCJET handheld printer primarily depends on the usage patterns and the specific printing requirements. Here are some key points to consider:.

• Ink Capacity: Each CYCJET printer ink cartridge has a capacity of 42ml, providing a substantial amount of ink for various printing tasks.
• Character Output: At the smallest font size of 2.5mm, a single cartridge can print up to 2 million characters. This high yield makes CYCJET printers both efficient and cost-effective for extended use.
• Dependence on Usage and Density: The frequency of cartridge replacement will vary based on how often the printer is used and the ink density settings. Higher usage or higher ink density for more vivid prints will consume more ink, thereby reducing the time between replacements.
• Printing Complex Designs: For specific tasks like printing logos, QR codes, or serial numbers, the number of characters or the amount of ink used can vary significantly. These tasks often require different amounts of ink compared to standard text printing.
• Customer Support for Queries: If you have questions about the ink usage for your specific designs or need an estimate of how many prints you can achieve with one cartridge, our dedicated customer support team is available for consultation. We can provide tailored advice based on your unique printing needs and designs.

In summary, while a CYCJET ink cartridge can last for a substantial amount of prints under typical conditions, the actual duration will depend on your specific usage patterns and the types of content you are printing. For detailed inquiries or specific estimates, our customer support team is ready to assist you.

The general lifespan of a CYCJET handheld printer is around 5 years. However, it's important to note that the actual lifespan can vary depending on several factors:

• Usage and Component Aging: The longevity of the printer is influenced by the aging of its electronic components. Interestingly, regular use of the printer can actually contribute to its durability. Contrary to what one might expect, printers that are frequently used tend to have a longer lifespan compared to those that remain idle over extended periods.
• Environmental Impact: The environment in which the printer is stored and operated plays a significant role in its lifespan. Electronic components in the printer are susceptible to aging, especially if the printer is left unused for a long time. This can lead to a shorter lifespan.
• Maintenance and Care: To extend the life of your CYCJET handjet printer, it is recommended to use it periodically. This regular use helps keep the electronic components in good condition and prevents them from aging prematurely.
• Storage Conditions: Proper storage is crucial for maintaining the printer's condition. Keep the printer in a dry and moisture-free environment to prevent any damage caused by humidity or damp conditions.

By adhering to these guidelines, you can ensure that your CYCJET handheld printer remains functional and efficient for as long as possible. Regular use, coupled with appropriate storage and care, will help maximize the lifespan of your printer.

Selecting the perfect portable printer from CYCJET involves understanding your specific printing requirements. Here are essential considerations to guide you through the decision-making process:

Printing Size Requirements

The first step is to determine the size of the content you need to print. CYCJET offers a range of printers with different printing capabilities:

• Smart I&Smart mini Handheld Printer: Each prints up to 12.7mm in height.
•  Smart I-L Handheld Printer: Capable of printing up to 25.4mm in height.
• Smart I-2L Handheld Printer: Capable of printing up to 50mm in height.
• S88-4L Wide Format Handheld Printer: These printers can print large content up to 100mm in height.

Material Compatibility

The type of surface you plan to print on is crucial in selecting the appropriate printer model. CYCJET's range includes options for various surface types:

• For Porous Surfaces Only (e.g., cardboard, wood, fabric, paper): The B2 printer gun and B30 are cost-effective choices.
• For Both Porous and Non-Porous Surfaces: Consider the B10 Mini, BT-HH6105B3, B35, and B85 printers for versatile printing solutions.

We offer a 100% satisfaction guarantee!

• Cancellation Policy : We accept cancel before your order was shipped. You will get full refund once the order was cancelled. We cannot cancel the order if the product has been shipped out.
• Refund Policy (if applicable) : Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-7 business days.
• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.
• Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.